Technical Support FAQs

Note: Click on each question to expand and view the response.

How are the login credentials managed for the mobile app?

The credential management process is same as that for the rest of Trial Interactive.

Can DocuSign and AdobeSign be used for signatures with myTI?

No. With myTI the 'TI Signature' is the only signature tool that can be used for Certified Copy Submission or Document E-Signature (for approval).

How do we ensure our user can't log in to myTI?

As part of the implementation process of myTI, a company code is created and configured to the TI eTMF Client Server. Without the creation and configuration of this company code, there is no way for a client to utilize the myTI application. Users can download the application from the App Store or Google Play Store, but will not have access further.

Can the text or criteria for confirming a certified copy be changed?

Yes, starting from version 1.4, the certified copy text can be customized based on company code preferences.

How does the language setting work in myTI?

The language setting in myTI matches the language of the users device, not the eTMF. If the "Use System Language" option is enabled, myTI will display translations based on the device's language. Currently, myTI supports 11 local languages:

German

French

Italian

Hebrew

Japanese

Korean

Portuguese

Russian

Turkish

Chinese

Spanish

How are app updates managed for myTI?

App updates are controlled by the development team, and users are required to update only when necessary. Clients are informated if a forced upgrade is required. Such upgrades may be triggered by updates in TI that affect myTI integration.