Business FAQs

Note: Click on each question to expand and view the response.

Should this behavior have been documented in the release notes or supporting documentation?

Yes. Given the operational impact of draft loss during app reinstallation, this behavior should be clearly documented in release notes or help content so users understand the implications before upgrading or reinstalling the application.

What is the core concern being raised regarding the loss of drafts?

The primary concern is not the technical cause, which has already been explained, but the lack of proactive communication about this expected behavior prior to release. The absence of advance notice led to operational disruption and dissatisfaction, particularly impacting CRO adoption and daily usage.

What improvements are required going forward?

Ticket communication must be more proactive and timelier, especially for changes that may impact client workflows. This includes accurate ticket statuses, clear follow-ups, and early visibility into expected behaviors that could affect CRO operations. Strengthening these practices will help prevent similar issues in the future.

Should a product consultation be scheduled to align expectations?

Yes. A product consultation is recommended to review the myTI behavior in detail, confirm expected system functionality post-upgrade, and determine whether documentation updates (including release notes or help content) are required. Involving the myTI product team will ensure alignment and provide authoritative guidance.

What is Mixpanel?

Mixpanel is a third-party tool that tracks user behavior to improve the product experience.